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Library Chat

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You can view transcripts of past LibChat conversations via the Chat Research Help: Dashboard page.You can use this feature to log your statistics. There are three separate transcript areas that correspond with the monitoring areas: Cal Poly Pomona, Academic Global Cooperative, and CALSTATEU-Academic. First you will need to login to your LibAnswers/LibChat account.

 

Chat Research dashboard showing no open tickets

Cal Poly Pomona Transcripts

To access the transcripts from Cal Poly Pomona patrons, click on the "LibChat" drop down menu. Then click on "Transcripts".

 

Arrow pointing to the transcripts button from the LibChat drop down menu

The transcripts will populate and you can use the filters to locate the transcripts you would like to see. Click on the "eye" icon to view the transcript.

 

LibChat filters and results. Results have an eye icon in the actions column that will let you view the transcript

Academic Global Cooperative Dashboard Transcripts

To access the transcripts from the Academic Global Cooperative, click on the "LibChat" drop down menu. Then click on "Academic Global Cooperative Dashboard".

Arrow pointing to the Academic Global Cooperative Dashboard option from the LibChat drop down menu

 

A new tab will open with the Academic Global Cooperative Dashboard. Click on "Transcripts" on the menu bar.

 

Arrow pointing to the transcripts in the new window that opened

 

The transcripts will populate. Click on "eye" icon to view transcript.

 

Filters and results with the eye icon in the last column labeled actions

CALSTATEU Academic Transcripts

To access the transcripts from CALSTATEU Academic, click on the "LibChat" drop down menu. Then click on "CALSTATEU Academic Dashboard".

Arrow pointing to CALSTATEU Academic Dashboard option from the LibChat drop down menu

 

A new tab will open with the CALSTATEU Academic Dashboard. Click on "Transcripts" on the menu bar.

Arrow pointing to the transcripts option on the new page that opened

 

The transcripts will populate. Click on the "eye" icon to view the transcript.

 

Filters and results shown with the eye icon in the last column labeled actions