It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
Readability, Cognitive Load, and Clear and Concise Content
Making our content clear and concise benefits all our users!
Users have lots of things competing for their attention and can easily get overwhelmed when researching. We can help them being mindful of information overload when we organize our and write our content.
Use simple and concise language when you can
Double check that your instructions are clear and easy to follow
Avoid acronyms and jargon
Break up big blocks of text for easier reading
Better to have a longer page an everything packed together and harder to skim and/or concentrate on.
Don’t bury the lead. Put the main point of your text at the beginning.
The Plain Language Action and Information Network (PLAIN) is a group of federal employees from different agencies and specialties who support the use of clear communication in government writing. Originally called the Plain English Network, PLAIN has been meeting informally since the mid 1990s. Our goal is to promote the use of plain language for all government communications. We believe that using plain language will save federal agencies time and money and provide better service to the American public.